BOOKING POLICY:
Consultations are required for all new clients. This is to ensure that Rootitude’s services will be a good fit for you and your pet. Click here to schedule your meet and greet.
CANCELLATION POLICY:
24 hour notice is required for cancellations. Any bookings cancelled less than 24 hours prior to the scheduled service will incur a $25 fee.
PAYMENT POLICY:
Request for payment is sent by invoice weekly. If any services need to be added, we are just an email or phone call away. Payment is accepted online through our booking software as well as by cash, Zelle, Apple Pay and Venmo.
VACCINATION POLICY:
Personally, I feel that vaccinating your pet is YOUR decision. However - if you would like me to take your dog to the vet or groomer for you, please make sure that they are up to date on their vaccines that are required by your veterinary clinic.
SPAY/NEUTER POLICY:
If services booked require leaving the residence, please no dogs in heat. If you have an intact male dog, please be mindful that I am only 5’6” could lose control of your dog if he is persistent.
OTHER IMPORTANT NOTES:
Social Behavior: Your dog must be well-socialized and not show any protective behavior around toys, food, or kennels. You must certify that your dog has not harmed or shown any aggressive or threatening behavior toward people or other dogs.
Anxiety: If your dog has extreme anxiety issues, and/or does not walk well on a leash without pulling, a home visit may be a better option than a regular walk.
Dog Parks: Rootitude does not utilize dog parks as a form of exercise or enrichment because of the possibility of dog fights that may break out due to unsocialized dogs at the parks.